FAQ

SHIPPING AND FREIGHT COSTS?

We ship all orders by UPS. We may choose to ship by FEDEX in some instances. We charge a small handling charge on all orders because we have no minimum order requirements. Your order can be as large or as small as you need. You can request a faster shipping method such as overnight, 2nd Day Air or 3 Day. These are more expensive shipping methods and will be added to your order total. Freight costs are determined by shipment weight and destination zip code. You can visit www.ups.com and get a freight quote. Residential addresses are a higher freight cost than to commercial addresses.

Please note: For very small orders, your shipping could end up higher than the product you have ordered. You will have the opportunity to see the total shipping costs before you finalize your order so you will have no suprises.

WHAT HAPPENS IF I DO NOT WANT TO KEEP THE BALLOONS?

The unacceptable option is to refuse your shipment. DO NOT REFUSE YOUR SHIPMENT. Refused shipments are automatically shipped back to us by air freight! This air freight will be deducted from the credit you will receive.

The proper/acceptable method is to accept the shipment and call us to receive an approved RETURN AUTHORIZATION NUMBER. You will then ship the package back to

Brand The World

1331 E. HIGHWAY 80 #7

MESQUITE, TX 75150

The RA# should be written on the outside of the box.

A 20% RESTOCKING FEE WILL APPLY TO ALL RETURNED ITEMS.

In stock orders placed by noon CST will ship out the same business day. We ship via UPS Ground unless otherwise requested. Time in transit is indicated on the map below.

HOW QUICKLY DO YOU SHIP BALLOON ORDERS?

All in stock orders received by 12:00 noon CST, are shipped the same business day. Orders received after noon are shipped the following business day.

If you are placing an order after 12:00 noon and you need to request that it ship the same business day, you can call customer service and see if your rush order can be accommodated.

WHO ARE YOU AND WHERE ARE YOU?

Visit About Us to learn more.

IS HELIUM SAFE?

Helium is non flammable, non-explosive and non toxic.

Do not inhale helium. Helium displaces oxygen necessary for life and causes headaches, dizziness, labored breathing and eventual unconsciousness.

WHERE DOES LATEX COME FROM?

The latex comes from the sap of a rubber tree. Originally the rubber tree came from the tropical forests in Brazil and then was taken to Europe. It is now grown on plantations in many tropical countries. The bark is cut in a way that does not at all harm the tree. The latex drips from the cust bark and is collected in buckets.

ARE LATEX BALLOONS BIODEGRADEABLE?

A latex balloon is made from 100 % organic material and it is 100% biodegradable. Inflation causes stress which begins the process of decomposition. This process is accelerated by exposure to sunlight. Even in the dark, ozone and oxygen are working against the late material. Within hours, latex balloons begin to oxidize. You can tell this because it gets a "frosted" look. The latex balloon will soon begin to break apart. Research has shown that under similar conditions, latex decomposes as quickly as an oak leaf.

WHO MANUFACTURES THE PRODUCTS YOU CARRY?

We carry items from several manufacturers. We have tried to list the manufacturer with each item. If you have a question about a particular item, please email us at sales@balloonbasics.com

The manufactures are listed below:

11" latex - BSA, by Pioneer Balloon Company

17" and 36" latex - Tuf Tex

cylinder safety equipment and inflators - West Winds and Conwin

curling ribbon - Hollywood Ribbon

foil balloons - Classic Balloon